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Yelp Assistant

Definition

Yelp Assistant is Yelp's AI-powered chatbot brand, originally shipped in 2024 to help consumers diagnose service needs and connect with service pros. In 2026-03 Yelp extended the Assistant to business pages as Biz Ask Anything (BAA) — the current post's focus.

"We first introduced Yelp Assistant, our AI-powered chatbot, in 2024 to help consumers diagnose service needs and easily connect with service pros. That first version did not know how to answer business-level questions as it focused only on identifying businesses that can solve a user's problem." (Source: sources/2026-03-27-yelp-building-biz-ask-anything-from-prototype-to-product)

The business-page variant (BAA) is architecturally distinct from the original services-diagnosis variant and required "almost starting from scratch" on style and tone: "the types of tasks in the services-problem diagnosis space and answering questions about a particular business differ substantially".

Scope of this stub

Only the business-page variant (BAA) is canonically documented on the wiki — the 2024 services-pro variant is named but not detailed in the 2026-03-27 post. Expand when / if Yelp publishes a retrospective on the services-pro pipeline.

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